Ordered something and now refreshing the tracking page every 5 minutes? Same. But here’s exactly how to track your LITB order properly — with less stress.
How to Track (Step by Step)
Method 1: On Their Website
- Go to “Order History” (Account > My Orders)
- Find your order
- Click “Track” or the tracking number
- See real-time status
Method 2: On the Carrier App
Copy the tracking number → Paste into:
- 17Track.net (aggregates all carriers)
- AfterShip (another tracker aggregator)
- Or the carrier’s own website
Method 3: The Email Update
They send tracking via email when it ships. Check your inbox (and spam!) for “LightInTheBox.Order Shipped.” Mark as important!
Understanding Tracking Status
| Status | Meaning |
| Processing | Paid, being picked/packed |
| Shipped | Out of warehouse, with carrier |
| In Transit | Moving (this takes a while) |
| Origin/Destination Scan | At sorting facility |
| Out for Delivery | In your city! Almost there! |
| Delivered | Check mailbox/neighbors! |
Wait — Where Is My Package?!
If tracking says “delivered” but you don’t have it:
- Check with neighbors/neutral delivery spots
- Check building reception/mailroom
- Wait 24-48 hours (sometimes scans early)
- Still nothing? Contact LITB support
Shipping Timelines (Normal)
- Standard: 8-20 business days
- Express: 3-7 business days
- COVID/Peak: Could add 5-10 days (sad face)
Pro Tips
- Use account tracking — Gets email + SMS updates automatically
- 17Track.net — Best overall tracker, syncs all carriers
- Patience is key — International shipping takes time
- Carrier issues happen — Sometimes tracking glitched, package still comes
Set it and forget it. Check once a day, not every hour. It’ll show up! 📦
Frequently Asked Questions
How do I track my LightInTheBox order?
Log into your LightInTheBox account and go to “My Orders” to find your tracking number. Then paste that number into 17Track.net or your local carrier’s website. Most LightInTheBox orders are shipped via China Post, ePacket, or DHL — each has its own tracking page. Allow 24-48 hours after receiving your tracking email for the first update to appear in the system.
What does my tracking status mean?
“Shipped” means the seller has handed the package to the carrier. “In Transit” means it’s moving between facilities. “Out for Delivery” means it’s on the local courier truck. “Delivered” confirms arrival at your address. “Customs Held” means it’s being inspected — this can add 3-10 business days. If status hasn’t updated in over 10 days, open an inquiry.
Why is my LightInTheBox tracking number not working?
LightInTheBox tracking numbers often take 3-7 days to activate after the seller uploads them. If it still doesn’t work after a week, try checking the carrier’s site directly — 17Track sometimes has sync delays. Your tracking number might also be a domestic Chinese courier number that needs conversion to the international tracking format.
How long does LightInTheBox shipping take?
Standard ePacket or China Post shipping takes 15-45 business days from China to the US or Europe. Faster options like DHL or FedEx cut this to 5-10 business days but cost significantly more. If your order hasn’t arrived within 60 days for standard shipping, you’re typically eligible for a refund or replacement.
Can I track my order without a tracking number?
Yes — log into your LightInTheBox account and check “My Orders” for a direct tracking link tied to your order number. If the order was placed as a guest, use the order confirmation email to find the tracking details. Contact LightInTheBox customer service if neither method works and provide your order number and email address.